Delivery and Returns

DELIVERY TIMES

Delivery time can depend on the number of packs being ordered, but is generally:

1-3 packs ordered^**: 3-5 days (excluding weekends and bank holidays)

4 packs or more: between 7-14 days (excluding weekends and bank holidays)

Please contact us to discuss if your requirements differ to this.

DELIVERY CHARGES

Delivery is free to all areas in England. There is a delivery surcharge for orders being delivered to Scotland and Wales, this is calculated when you process your order and is shown at the order confirmation page.

Please see the map for applicable charges:

DELIVERY OFFLOADING

Courier Deliveries:

When delivering via courier they will use a tail lift to lower the goods to ground level and then manoeuvre the pallets using a pallet trolley. This delivery is classed as a 'kerb side' delivery and as such means we are only obliged to deliver to the closest kerb to your site. This is also dependant on the ground being hard and even, the pallet truck cannot operate over grass or loose/compact gravel. For courier deliveries, these can be any time between 8:30am and 5:00pm during the day of delivery, so please allow time during the day. We can obtain an ETA on the day to help you arrange your schedule, but delays may happen due to things such as traffic.

Articulate Lorry Deliveries:

Dependent on the size of your order, we may deliver using either an articulated lorry with mounted crane to lift the packs off the vehicle or a moffett (forklift truck). Our crane deliveries cannot crane over any fences/walls/hedges, regardless of height. The moffett vehicle requires a gap of no less than 2.9m access to the driveway.

If you have any queries concerning delivery or access of your site, please contact us.

**some single packs are too heavy to go by courier and therefore may have to be delivered by larger vehicles such as articulate lorries mentioned above.

RETURNS

We always strive to ensure that you receive exactly what you are looking for and hope that you would recommend us to your friends and family.

However, we recognise that sometimes you find that the product you have ordered from us isn't exactly what you expected.

If the products have already been delivered to you, you have a period of 14 working days in which you may cancel, starting from the day after the day you receive the products. Working days means that Saturday, Sunday and public holidays are not included in this period.

If you receive the incorrect item, or the items need returning for any reason, the packs will need to remain in their original packaging in order for us to collect them safely. If the packs are opened, then we may not be able to collect them.

Please see our terms and conditions for further information